Your home, looked after like a five-star hotel.
We manage, care for and oversee luxury homes in Madrid’s finest neighbourhoods, so your property is always immaculate, whether you live in it or let it.
Confidentiality by contract
A signed confidentiality agreement and key custody with a log of every access.
A single person to call
We coordinate suppliers, incidents and maintenance so you don’t have to.
Detail as the rule
A team trained in luxury-hotel housekeeping, with our own inspection protocols.
Everything your property needs, in one pair of hands.
Every service is tailored to the home and its owner: from the discreet supervision of an empty residence to the full management of a rental.
Full management
We take care of the home’s day-to-day: utilities, suppliers, payments, keys and anything else you need.
Supervision and maintenance
Regular inspection visits, preventive maintenance and incident handling by trusted professionals.
Hotel housekeeping
Cleaning, linen and home preparation to five-star hotel standards.
Letting your home
Marketing and management of long- and short-term lets, with rigorous tenant screening.
Residential buildings
Building management, a private concierge for every home, and porter and security services, with a single point of contact.
Bespoke concierge
Arrival preparation, reservations, chauffeur, events and any special request from the owner or their guests.
What you’ll find when you get home.
No stock photos: this is our team at work in one of the homes we look after.
- Bed linen pressed and prepared the hotel way
- Bathrooms and surfaces spotless, checked one by one
- Every detail ready before you arrive
- A photo report at the end of every service
Your property, always in view.
Every client has a private platform with their own login. All the information and paperwork for their home is kept there, and they can check the visits, incidents, documents and expenses we log at any time, wherever they are.
- 01All your paperwork, in orderLand registry extract, title deeds, contracts, floor plans, insurance and your electricity, water, gas and internet bills, in one place.
- 02Who enters your homeIf family, friends or suppliers visit while you are away, every access we coordinate is logged: who, when and with which keys.
- 03Incidents and insurance claims, with proofEvery report is logged from the first call and, once fixed, photos of the result are uploaded so you can check the condition of your home.
- 04Clear accountsEvery fee, extra service and supplier invoice, with its receipt, and the option to settle anything outstanding through a secure payment link.
- 05Exclusive experiencesPriority access to major events with LuxClover Experiences: finals, Formula 1 and private experiences.
- 06Private and securePersonal access over an encrypted connection. Your documents are visible only to you and our management team.
Your home in Madrid, cared for as if you were there.
Three plans for private homes, whether you live there, spend time away or let it out. Each plan includes everything in the one before, and all of them can be adapted to your needs.
Gold
Your home, looked after while you are away.
- Bills and paymentsUtility bills, rent collection and payments for stays.
- Service coordinationCleaning, cooking, childcare and anything else the home needs.
- Cleaning supervisionWe check the condition of the home and the quality of the work.
- Breakdowns and the unexpectedWe deal with any technical fault in the home.
- Regular checksPerishables, ventilation, water and recycling while the home is empty.
- Technicians and tradespeopleWe coordinate and supervise every maintenance visit.
- Owners’ meetingsWe represent you at your building’s meetings.
Tailored price after a no-obligation visit.
Request a Gold proposalPlatinum
For homes with arrivals, departures and guests.
Everything in Gold, plus:
- Keys, arrivals and departuresWe welcome and see off you, your family, your guests or your tenants.
- Damage checksAn inspection after every departure, with a photo report.
- ReservationsRestaurants and activities, with 5 reservations a month included.
- Car careServicing, MOT, insurance, cleaning and regular starts.
Tailored price after a no-obligation visit.
Request a Platinum proposalBlack
Full management, maximum dedication.
Everything in Platinum, plus:
- Priority servicePriority handling of emergencies, arrivals, urgent reservations, parcels and express home preparation.
- Alarm systemConnected to a monitoring centre, with installation included.
- 12 hours of cleaning a monthIncluded in the membership.
Tailored price after a no-obligation visit.
Request a Black proposalDoes your home need something different?
No two homes are alike. We start from the plan that fits best and adapt it to you: adding or removing services, extending hours or including more homes, garages or commercial premises. Everything is set out in writing in your contract.
Design my plan- Combine servicesChoose what you need from any of the three plans.
- Renovations, works and movesWe coordinate and supervise them from start to finish.
- Personal assistanceTravel, transport, shopping and event tickets during your stay.
- Several propertiesOne point of contact for all your homes and properties.
Compare the three plans
| Gold | Platinum | Black | |
|---|---|---|---|
| Bills and payments | ● | ● | ● |
| Service coordination | ● | ● | ● |
| Cleaning supervision | ● | ● | ● |
| Breakdowns and the unexpected | ● | ● | ● |
| Regular home checks | ● | ● | ● |
| Technicians and tradespeople | ● | ● | ● |
| Representation at meetings | ● | ● | ● |
| Keys, arrivals and departures | – | ● | ● |
| Damage checks with report | – | ● | ● |
| Reservations (5 a month included) | – | ● | ● |
| Car care | – | ● | ● |
| Alarm system with installation included | – | – | ● |
| 12 hours of cleaning a month | – | – | ● |
| Priority service | – | – | ● |
Do you also own a garage or another property? We find a tenant and manage the let. Annual contract with confidentiality included and logged key custody.
Your building, like a five-star hotel.
Security, porter service and private concierge, with a single point of contact. Property Concierge runs the building’s operations and personally looks after every owner, in coordination with your porter and your property administrator.
- 01Your building, looked after 24 hours a dayYour porter by day and security monitoring at night, at weekends and on public holidays. Or a 24-hour porter service if the building has no porter.
- 02A concierge for every homePersonal, dedicated attention for every owner, their family and their guests.
- 03One point of contactWe coordinate your porter, your administrator and every supplier. You make just one call.
“We manage your home; you enjoy it.”
The residence, looked after in everything it needs.
Every building matter is requested, coordinated and closed on time. Your administrator keeps their legal duties, the accounts and the meetings; we make sure everything works.
Single point of contact
For the President, the Board and every owner.
Quotes
Compared and presented so the Board can decide with clarity.
Insurance and claims
Reports, loss adjusters and follow-up until closed.
Works and jobs
Dates, access and deadlines, with notice to residents.
Building systems
Lifts, garage, common areas and fire safety, always up to date.
Logistics
Moves, bulky deliveries and technician visits.
Your porter
Daily coordination and hospitality training.
Report to the Board
A quarterly meeting with the administrator and the building team.
A private concierge for every home in the building.
Personal service, with a direct line by WhatsApp and phone. The building chooses one plan and every home and commercial unit in it enjoys it.
Resident
Tailored price after a no-obligation visit.
- Dedicated contact
- The full service catalogue
- For the owner, their family and their guests
Resident Privé
Tailored price after a no-obligation visit.
- Everything in Resident
- Service at weekends and on public holidays too
- Greater personal attention
Your home, always ready
- Deliveries, technicians and visits while you are away
- Utilities, breakdowns and checks
- Home insurance and claims
- Maintenance and renovations
- Inventory of art and valuables
- Shopping for the home
- Clothes, plants and terraces
- Expense control
Your household staff
- Housekeeping the hotel way
- Supervision of household staff
- Staff recruitment with verified references
Your life in Madrid
- Exclusive restaurants
- Private events, at home or elsewhere
- Family and guests looked after
- Premium temporary accommodation
- Gifts and shopping
- Pets
Experiences and travel
- Formula 1, Champions League finals and major matches, with LuxClover Experiences
- Private experiences in Madrid
- Tailor-made travel
- Concierge at your destination
Hourly housekeeping, tickets and third-party costs are billed separately. The price of each plan is set after visiting the building, according to the number of homes.
With your porter, or without one.
We work with a security company licensed by the Spanish Ministry of the Interior, with a 24-hour Control Centre. It is added only where your building needs it, with a tailored quote.
They stay in post, and better supported.
- 01Your porter, the face of the buildingWe coordinate them and train them in hospitality.
- 02Virtual guard as back-upCovers the entrance remotely at night, at weekends and on public holidays, and covers holidays and sick leave.
Four options, from the essentials to round-the-clock.
Essential
An 8-hour daytime attendant, Monday to Friday.
Daytime + monitoring
An 8-hour daytime attendant and a virtual guard at night, at weekends and on public holidays.
Double + monitoring
Two daytime attendants and a virtual guard.
24 h · 365 days
An on-site porter day and night, public holidays included.
Any Property Concierge plan can be combined with any option. The virtual guard verifies every visit, opens remotely and, if there is an incident, intervenes and alerts the emergency services, with 24-hour recording and patrol reports. Recruitment, training, cover, uniforms and liability insurance included.
Taking the proposal to your Board, step by step.
For the owner or President who wants to propose the service in their building. We take care of everything else.
Contact
You write or call us, with no obligation.
Building visit
With the President, the administrator or the porter.
A tailored proposal
A quote ready for the agenda.
Board meeting and launch
If you wish, we present it at the meeting and coordinate the start.
A simple decision for the building.
Shared services are approved at the owners’ meeting by the majority that the Spanish Horizontal Property Act sets for each service; your property administrator will tell you which applies. 12-month contracts; the proposal is non-binding until signed.
A simple method, an impeccable result.
From the first visit you know exactly what we will do, when and what it costs. No surprises.
Visit and assessment
We get to know the home or building and listen to your needs.
A tailored proposal
We present a clear service plan, with a defined scope and a fixed quote.
Launch
We organise the team, suppliers and protocols so everything works from day one.
Follow-up
We report to you regularly and are available whenever you need us.
Specialists in prime Madrid. We also manage properties in Asturias and Menorca.
We care for your home as if it were our own.
Property Concierge is the LuxClover division devoted to looking after properties in Madrid. We manage your home, whether you are in or away, so all you have to do is enjoy it. Our offices are at Serrano 19, 3rd floor right, in the Salamanca district.
Confidentiality by contract
We sign a confidentiality agreement with every owner: what happens in your home stays within our team.
Logged key custody
Your keys, held in custody with a log of every access to the home.
A stable team
The same people, who know every home.
A trusted network
Suppliers vetted one by one.
Your data, protected
Our own GDPR-compliant protocol.
Ángela Hernández AmboageFounder
Let’s talk about your property.
Tell us what you need and we will prepare a personalised proposal, in complete confidence.
© 2026 Property Concierge S.L. · CIF B56596034 · by LuxcloverSerrano 19, 3rd floor right · 28001 MadridLegal notice · Privacy · Cookies · Client login